Orders

How much do you charge for shipping?
Shipping Cost Overview HEX ships all orders via Fedex Ground for shipments within the United States and Fedex International Priority for all international s...
Tue, 9 Mar, 2021 at 11:29 AM
Will I get a tracking number when my order ships?
When your order ships from the HEX warehouse, you will receive an email order confirmation confirming your shipment. This email notification will include yo...
Tue, 9 Mar, 2021 at 11:27 AM
Import Duties/Fees/Charges
HEX is not responsible for any import duties, fees, fines or other charges that you may incur upon receipt of the product.
Tue, 10 Jul, 2018 at 12:09 AM
Website Sale Wording
Why does it say "sitewide" sale but does not include sale items? There is a disclaimer when you click on the banner at the top that indicates ...
Fri, 4 Sep, 2020 at 11:00 AM
Free Shipping
Why was I charged for shipping for me order when it says free shipping on orders over $49? The free shipping is not available for PO boxes or military a...
Tue, 9 Mar, 2021 at 11:00 AM
Ship outside of US
At Sierra Designs our goal is to deliver your purchase in the quickest and most efficient way possible. Shipping charges for your order will be calculated a...
Tue, 9 Mar, 2021 at 10:58 AM
Return Shipping
Review the return policy here prior to purchasing https://sierradesigns.com/return-policy/
Tue, 9 Mar, 2021 at 10:53 AM
Why was my order cancelled?
It's always a bummer when you get the email that your order has been cancelled! There are a few reasons why this may have happened: 1. Our fraud sy...
Tue, 9 Mar, 2021 at 10:40 AM
Coupon code policy
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no backorders or rainchecks are available. Di...
Tue, 9 Mar, 2021 at 10:40 AM