Warranty & Returns

What kind of warranty does my HEX product have?
Warranty Information Hex Designs ("HEX") warranty obligations for the Hex product you have just purchased (the "Product") are limited ...
Tue, 10 Jul, 2018 at 12:09 AM
Return Policy
We're bummed things didn't work out for you, but here's the good news: return anything for any reason up to thirty (30) days of purchase. We’...
Tue, 10 Jul, 2018 at 12:09 AM
Where is the SO number on my order so that I can complete the RMA form?
On the invoice that was in the box that your order came in, the SO number can be found near the upper right-hand part of the invoice.  If you have any quest...
Fri, 28 Feb, 2020 at 12:20 PM
Returns/Refunds-Where is my money? Why does it take so long?
I apologize for the delay; we are working to get your refund back to you as quickly as possible. Once the return is processed, please allow 5-7 business day...
Fri, 28 Feb, 2020 at 12:30 PM
Lifetime Warranty
Why does it say a product has a lifetime warranty when it does not? The lifetime warranty refers to the lifetime of the product, not the lifetime of the...
Tue, 9 Mar, 2021 at 11:19 AM
Do You Carry Eddie Bauer or Swiss Gear Replacement Tent Parts
Unfortunately we no longer carry replacement parts for either Eddie Bauer tents or Swiss Gear tents, these were specially made tents that were created over ...
Tue, 9 Mar, 2021 at 11:04 AM
What will repairs to my product cost me?
We cover the full cost of repairs as well as shipping the item back to your from our repair facility. We only ask that you pay for the one way shipping to h...
Tue, 9 Mar, 2021 at 11:03 AM
Warranty
Limited Warranty Policy and Guidelines Sierra Designs branded products (tents, backpacks, sleeping bags, and apparel) purchased only from authorized retail...
Tue, 9 Mar, 2021 at 10:58 AM
My pet damaged my product, is that covered under warranty?
Our warranty covers manufacturing and workmanship defects, so your furry friend racing through your tent or chewing through a backpack strap is, unfortunate...
Tue, 9 Mar, 2021 at 10:52 AM