If you just need a new carbide tip, let us know and we can mail that out to you. If the actual ferrule is broken, please let us know so we can send out a different type of tip and see the instructions below:
 

Instructions:

1. Boil water- put the end of the pole tip in the water and let sit for at least 30 seconds to allow the glue inside to melt and get the ferrule to come off. 
2. Throw broken ferrule away- follow the directions on the epoxy* in order to glue the new ferrule on.
3. Let dry for the FULL 2 hours and probably do NOT use the same day the repair is done and allow 24 hours to set before using on hard surfaces/snow.
 

*Buy this product or something similar online- brand: Loctite - Marine Epoxy 0.85-Fluid Ounce Syringe 3,000 PSI 
Linked on Amazon here: Loctite- Marine Epoxy