Ultimate Direction - Warranty & Repair Portal
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
California Proposition 65
Why did I get charged $9.99 shipping on my Pro-Deal order?
Do you have a Pro Purchase Program?
Do you offer discounts?
What are your hours of operation?
Coupon Code Not Working
See all 10 articles
How do I cancel my order?
Will I get tracking information when my order ships?
Lost or stolen package?
What are my options when it comes to shipping?
What is the best way to stay hydrated?
Are your reservoirs and bottles BPA-free?
Are your bottles and caps dishwasher safe?
How do I clean my reservoir?
Do you have a size chart for your vests?
Do you have replacement caps for your Body Bottles?
Do you have replacement buckles and sternum straps?
What is your return policy?
What is my SO number?
Do you do exchanges?
What does your warranty include?
What does your limited lifetime warranty include?