General

Why did I get charged $9.99 shipping on my Pro-Deal order?
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shipp...
Fri, 24 Jul, 2020 at 3:32 PM
Do you have a Pro Purchase Program?
Are you an industry expert? Do you know all of the tricks of the trade? Are you definitely a pro- or at least feel like it when you rock your new gear? Then...
Wed, 5 Aug, 2020 at 3:20 PM
Do you offer discounts?
We don't know about you, but we love discounts and try to share this love with our customers throughout the year. When we are running sales, our discou...
Mon, 3 Aug, 2020 at 9:35 PM
What are your hours of operation?
Even though here at Ultimate Direction we love our jobs and are lucky enough to talk about our hobbies day in and day out, we do like to get outside and pla...
Tue, 11 Aug, 2020 at 3:52 PM
Coupon Code Not Working
Using a coupon code and getting a discount is totally cool, but when the coupon doesn't seem to work totally uncool. Unless otherwise specifically st...
Fri, 28 Aug, 2020 at 1:33 PM
How will I know when a sale is coming?
If you sign up for our Newsletter, you will be alerted in advance about any approaching sales on our website! The sign up link can be found at the very bott...
Fri, 18 Sep, 2020 at 1:53 PM
What if my reservoir or soft bottle turns yellow with age?
The Thermo Plastic Urethane film used in reservoirs and soft bottles was chosen because it is very durable, soft, safe, and flexible. It’s also somewhat por...
Fri, 18 Sep, 2020 at 2:56 PM
Which vest is the best option for the race I am running?
While it would be nice to have that one magic vest that is good for any race you are running--one that is not too big, not too small, but just right for all...
Fri, 18 Sep, 2020 at 3:03 PM
What is the best way to clean my vest?
Let's be real, running, hiking, biking, and exploring outside are dirty activities. If you are out and using your gear, there is going to come a time t...
Fri, 18 Sep, 2020 at 3:06 PM
What should I do if I was shipped the wrong item?
There's a lot going on in a major distribution center- items going this way and that, some travelling priority others ground, some going to Texas, ot...
Fri, 18 Sep, 2020 at 3:23 PM