What are your hours of operation?
Even though here at Ultimate Direction we love our jobs and are lucky enough to talk about our hobbies day in and day out, we do like to get outside and pla...
Wed, 15 Mar, 2023 at 2:11 PM
What is the best way to stay hydrated?
How to Stay Hydrated: The most important thing we can tell you about is how to stay hydrated: Don't wait until you feel thirsty because by then you'...
Wed, 15 Mar, 2023 at 3:05 PM
Do you offer discounts?
We don't know about you, but we love discounts and try to share this love with our customers throughout the year. When we are running sales, our discoun...
Wed, 15 Mar, 2023 at 2:08 PM
Do you have a Pro Purchase Program?
Are you an industry expert? Do you know all of the tricks of the trade? Are you definitely a pro- or at least feel like it when you rock your new gear? Then...
Thu, 27 Apr, 2023 at 11:12 AM
Do Pros pay shipping?
All pro orders are charged $9.99, regardless of size.
Wed, 15 Mar, 2023 at 2:28 PM
Why can I not see my pro purchase discount?
First make sure you are logged into our website with the email used when applying for the pro purchase program.  if it is still not showing up, you may need...
Wed, 15 Mar, 2023 at 2:32 PM
How will I know when a sale is coming?
If you sign up for our Newsletter, you will be alerted in advance about any approaching sales on our website! The sign-up link can be found at the very bott...
Wed, 15 Mar, 2023 at 2:17 PM
When will the product I want come back into stock?
Is there a tent that has been on your camping wish list and you want to know when it might be available on our website? The best way to be notified when a p...
Wed, 15 Mar, 2023 at 2:35 PM
Do you offer gift cards/gift certificates?
We currently do not offer gift cards or gift certificates.
Wed, 15 Mar, 2023 at 2:36 PM
Lost or Stolen Packages
It is the responsibility of the customer to track their package with the tracking number provided by Ultimate Direction at the time of shipment, to ensure p...
Wed, 15 Mar, 2023 at 2:39 PM