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Ultimate Direction
Compliance
1
California Proposition 65
General
12
Why did I get charged $9.99 shipping on my Pro-Deal order?
Do you have a Pro Purchase Program?
Do you offer discounts?
What are your hours of operation?
Coupon Code Not Working
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Order Questions
5
How do I cancel my order?
Will I get tracking information when my order ships?
Lost or stolen package?
What are my options when it comes to shipping?
Can I cancel my order once it has already shipped?
Product Knowledge
5
What is the best way to stay hydrated?
Are your reservoirs and bottles BPA-free?
Are your bottles and caps dishwasher safe?
How do I clean my reservoir?
Do you have a size chart for your vests?
Replacement Parts
2
Do you have replacement caps for your Body Bottles?
Do you have replacement buckles and sternum straps?
Returns
3
What is your return policy?
What is my SO number?
Do you do exchanges?
Warranty
2
What does your warranty include?
What does your limited lifetime warranty include?