Ultimate Direction - Information Request Portal
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California Proposition 65
Do you use fire retardants on your products?
What's your take on social responsibility?
My jacket is no longer waterproof, what should I do?
How do I repair the tip at the end of my trekking pole?
What are your hours of operation?
What is the best way to stay hydrated?
Do you offer discounts?
Do you have a Pro Purchase Program?
Do Pros pay shipping?
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How do I cancel my order?
Can I make changes to an order?
Can I cancel my order once it has already shipped?
What are my options when it comes to shipping?
Why did I get charged $9.99 shipping on my Pro-Deal order?
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Are your reservoirs and bottles BPA-free?
Are your bottles and caps dishwasher safe?
How do I clean my reservoir?
How do I clean my bladder and bite valve?
Are your products machine washable?
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Do you have replacement caps for your Body Bottles?
Do you have replacement buckles and sternum straps?
Do you have replacement cinch cords?
Do you have replacement cinch cord clips?
The bite valve for my reservoir is damaged/lost. Do you have replacements?
What is your return policy?
What is my SO number?
How can I find my SO number if I lost my invoice?
Do you do exchanges?
Can I make a return if I purchased through the Pro Purchase Program?
What does your warranty include?
How long does it take to get an item repaired?
Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
Can you do a warranty replacement if I threw out my item?