Ultimate Direction - Warranty & Repair Portal

Compliance 1

• California Proposition 65

General 10

• Why did I get charged $9.99 shipping on my Pro-Deal order?
• Do you have a Pro Purchase Program?
• Do you offer discounts?
• What are your hours of operation?
• Coupon Code Not Working

See all 10 articles

Order Questions 4

• How do I cancel my order?
• Will I get tracking information when my order ships?
• Lost or stolen package?
• What are my options when it comes to shipping?

Product Knowledge 5

• What is the best way to stay hydrated?
• Are your reservoirs and bottles BPA-free?
• Are your bottles and caps dishwasher safe?
• How do I clean my reservoir?
• Do you have a size chart for your vests?

Replacement Parts 2

• Do you have replacement caps for your Body Bottles?
• Do you have replacement buckles and sternum straps?

Returns 3

• What is your return policy?
• What is my SO number?
• Do you do exchanges?

Warranty 2

• What does your warranty include?
• What does your limited lifetime warranty include?