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Warranty

What does your warranty include?
When you purchase an Ultimate Direction product, we want you to be confident in your choice and know that we've got your back and stand by our products....
Mon, 5 Feb, 2024 at 1:50 PM
How long does it take to get an item repaired?
The normal time frame for a repair is 30 days, depending on the issue the number of repairs submitted.  During camping season this time may increase to some...
Wed, 15 Mar, 2023 at 4:44 PM
Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
No, for your item to be covered under warranty you would need to be the original owner and would have needed to purchase your item from an authorized retail...
Wed, 15 Mar, 2023 at 4:45 PM
Can you do a warranty replacement if I threw out my item?
No, we would not be able to do a warranty replacement without proof of the issue with your item.  We would need to see pictures or a video of the issue with...
Wed, 15 Mar, 2023 at 4:46 PM