What does your warranty include?
When you purchase an Ultimate Direction product, we want you to be confident in your choice and know that we've got your back and stand by our products...
Tue, 11 Aug, 2020 at 3:45 PM
Do you have replacement buckles and sternum straps?
If you have a broken buckle or sternum strap, we may have a replacement that we can send you free of charge! In order to get a replacement buckle, please re...
Tue, 9 Mar, 2021 at 11:20 AM
What does your limited lifetime warranty include?
LIMITED WARRANTY POLICY AND GUIDELINES Ultimate Direction branded products are warranted against manufacturing defects in materials and workmanship for ...
Fri, 4 Sep, 2020 at 2:22 PM
How long does it take to get an item repaired?
The normal time frame for a repair is 30 days.  During camping season this time may increase to some longer time frames.
Fri, 23 Apr, 2021 at 9:12 AM
How long is your warranty period?
Our products have a one-year warranty for manufacturing defects in materials and workmanship.  
Wed, 12 Oct, 2022 at 1:57 PM
Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
No, for your item to be covered under warranty you would need to be the original owner and would have needed to purchase your item from an authorized retail...
Wed, 12 Oct, 2022 at 1:57 PM
Can you do a warranty replacement if I threw out my item?
No, we would not be able to do a warranty replacement without proof of the issue with your item.  We would need to see pictures or a video of the issue with...
Wed, 12 Oct, 2022 at 1:57 PM