Ultimate Direction - Information Request Portal
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(800) 426-7229
Knowledge base
Ultimate Direction
Compliance
4
California Proposition 65
Do you use fire retardants on your products?
What's your take on social responsibility?
Can I make changes to an order?
DIY Repair
3
My jacket is no longer waterproof, what should I do?
How do I repair the tip at the end of my trekking pole?
What is the best way to clean my vest?
General
16
Why did I get charged $9.99 shipping on my Pro-Deal order?
Do you have a Pro Purchase Program?
Do you offer discounts?
What are your hours of operation?
Coupon Code Not Working
View all 16
Order Questions
5
How do I cancel my order?
Will I get tracking information when my order ships?
Lost or stolen package?
What are my options when it comes to shipping?
Can I cancel my order once it has already shipped?
Product Knowledge
17
What is the best way to stay hydrated?
Are your reservoirs and bottles BPA-free?
Are your bottles and caps dishwasher safe?
How do I clean my reservoir?
What if my reservoir or soft bottle turns yellow with age?
View all 17
Replacement Parts
2
Do you have replacement caps for your Body Bottles?
Do you have replacement buckles and sternum straps?
Returns
3
What is your return policy?
What is my SO number?
Do you do exchanges?
Warranty
4
What does your warranty include?
Do you have replacement buckles and sternum straps?
What does your limited lifetime warranty include?
How long does it take to get an item repaired?