Ultimate Direction - Information Request Portal
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(800) 426-7229
Knowledge base
Ultimate Direction
Compliance
4
California Proposition 65
Do you use fire retardants on your products?
What's your take on social responsibility?
Can I make changes to an order?
DIY Repair
3
My jacket is no longer waterproof, what should I do?
How do I repair the tip at the end of my trekking pole?
What is the best way to clean my vest?
General
21
Why did I get charged $9.99 shipping on my Pro-Deal order?
Do you have a Pro Purchase Program?
Do you offer discounts?
What are your hours of operation?
Coupon Code Not Working
View all 21
Order Questions
8
How do I cancel my order?
Will I get tracking information when my order ships?
Lost or stolen package?
What are my options when it comes to shipping?
Can I cancel my order once it has already shipped?
View all 8
Product Knowledge
20
What is the best way to stay hydrated?
Are your reservoirs and bottles BPA-free?
Are your bottles and caps dishwasher safe?
How do I clean my reservoir?
What if my reservoir or soft bottle turns yellow with age?
View all 20
Replacement Parts
5
Do you have replacement caps for your Body Bottles?
Do you have replacement buckles and sternum straps?
Do you have replacement cinch cords?
Do you have replacement cinch cord clips?
The bite valve for my reservoir is damaged/lost. Do you have replacements?
Returns
5
What is your return policy?
What is my SO number?
Do you do exchanges?
Can I make a return if I purchased through the Pro Purchase Program?
How can I find my SO number if I lost my invoice?
Warranty
7
What does your warranty include?
Do you have replacement buckles and sternum straps?
What does your limited lifetime warranty include?
How long does it take to get an item repaired?
How long is your warranty period?
View all 7