Ultimate Direction - Warranty & Repair Portal

Compliance 3

• California Proposition 65
• Do you use fire retardants on your products?
• What's your take on social responsibility?

DIY Repair 3

• My jacket is no longer waterproof, what should I do?
• How do I repair the tip at the end of my trekking pole?
• What is the best way to clean my vest?

General 16

• Why did I get charged $9.99 shipping on my Pro-Deal order?
• Do you have a Pro Purchase Program?
• Do you offer discounts?
• What are your hours of operation?
• Coupon Code Not Working

See all 16 articles

Order Questions 5

• How do I cancel my order?
• Will I get tracking information when my order ships?
• Lost or stolen package?
• What are my options when it comes to shipping?
• Can I cancel my order once it has already shipped?

Product Knowledge 16

• What is the best way to stay hydrated?
• Are your reservoirs and bottles BPA-free?
• Are your bottles and caps dishwasher safe?
• How do I clean my reservoir?
• What if my reservoir or soft bottle turns yellow with age?

See all 16 articles

Replacement Parts 2

• Do you have replacement caps for your Body Bottles?
• Do you have replacement buckles and sternum straps?

Returns 3

• What is your return policy?
• What is my SO number?
• Do you do exchanges?

Warranty 4

• What does your warranty include?
• Do you have replacement buckles and sternum straps?
• What does your limited lifetime warranty include?
• How long does it take to get an item repaired?

Kelty Contact Information 5

• Jobs
• Storytellers
• Donations
• Warranty and Repair
• Dealers

Dealers 1

• Why did I get charged $9.99 shipping on my Pro-Deal order?

Orders 9

• How much do you charge for shipping?
• Will I get a tracking number when my order ships?
• Import Duties/Fees/Charges
• Website Sale Wording
• Free Shipping

See all 9 articles

Product 26

• What kind of leather is used in HEX products?
• Are the bags waterproof?
• How Do I Remove My Phone From My HEX Case
• Do your iPhone 6 Cases fit the iPhone 6s?
• How accurately are product colors depicted on the website?

See all 26 articles

Warranty & Returns 9

• What kind of warranty does my HEX product have?
• Return Policy
• Where is the SO number on my order so that I can complete the RMA form?
• Returns/Refunds-Where is my money? Why does it take so long?
• Lifetime Warranty

See all 9 articles

Customer Service 4

• Lost or stolen package?
• How Do I Cancel My Order?
• Where Do I Send Media And PR Inquiries?
• How Do I Contact HEX Customer Service?

Sleeping Bags 6

• What is the sleeping bag temperature rating for my old sleeping bag?
• Temperature Rating for Older Sleeping Bags
• Down has shifted in my sleeping bag, what do I do?
• Why is down missing from my sleeping bag after washing?
• compression sack size according to sleeping bag

See all 6 articles

Proposition 65 1

• Proposition 65

Tents 5

• Do you have a footprint for my tent?
• Tent assembly instruction manuals
• Is there a current rain fly that will fit my old tent?
• Can you replace my shock cord?
• Replacement Rain-fly

Recalls 1

• Child carrier recall

Replacement Parts 4

• New caps for Ultimate Direction body bottles?
• Are there replacement bite valves?
• Can I purchase replacement parts for my Ozark Trail tent?
• Are there replacement air pumps for my Kelty air mattress?

Airbed Replacement 1

• Airbed Replacement