Ultimate Direction - Information Request Portal

Compliance 3

• California Proposition 65
• Do you use fire retardants on your products?
• What's your take on social responsibility?

DIY Repair 3

• My jacket is no longer waterproof, what should I do?
• How do I repair the tip at the end of my trekking pole?
• What is the best way to clean my vest?

General 13

• What are your hours of operation?
• What is the best way to stay hydrated?
• Do you offer discounts?
• Do you have a Pro Purchase Program?
• Do Pros pay shipping?

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Order Questions 13

• How do I cancel my order?
• Can I make changes to an order?
• Can I cancel my order once it has already shipped?
• What are my options when it comes to shipping?
• Why did I get charged $9.99 shipping on my Pro-Deal order?

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Product Knowledge 20

• Are your reservoirs and bottles BPA-free?
• Are your bottles and caps dishwasher safe?
• How do I clean my reservoir?
• How do I clean my bladder and bite valve?
• What if my reservoir or soft bottle turns yellow with age?

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Replacement Parts 5

• Do you have replacement caps for your Body Bottles?
• Do you have replacement buckles and sternum straps?
• Do you have replacement cinch cords?
• Do you have replacement cinch cord clips?
• The bite valve for my reservoir is damaged/lost. Do you have replacements?

Returns 5

• What is your return policy?
• What is my SO number?
• How can I find my SO number if I lost my invoice?
• Do you do exchanges?
• Can I make a return if I purchased through the Pro Purchase Program?

Warranty 5

• What does your warranty include?
• What does your limited lifetime warranty include?
• How long does it take to get an item repaired?
• Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
• Can you do a warranty replacement if I threw out my item?