Returns

What is your return policy?
Here's the nitty-gritty: Ultimate Direction will honor returns for orders placed on our website (excluding items noted as “final sale” or items receiv...
Wed, 15 Mar, 2023 at 3:31 PM
What is my SO number?
On the invoice that was in the box that your order came in, the SO number can be found near the upper right-hand part of the invoice.  If you have any quest...
Tue, 6 Feb, 2024 at 12:43 PM
How can I find my SO number if I lost my invoice?
If you pull up your FedEx tracking information.  Select ‘See Full Details’.  Select ‘Shipment Facts’.  Your SO number will be listed under the ‘Invoice Numb...
Wed, 15 Mar, 2023 at 3:37 PM
Do you do exchanges?
If you need a different size, color, or product please return your item(s) for a refund by following the instructions here and place a new order at your c...
Tue, 6 Feb, 2024 at 12:50 PM
Can I make a return if I purchased through the Pro Purchase Program?
All sales are final if the item was purchased through the Pro Purchase Program.  We can process returns for personal purchases just not something that was p...
Sun, 11 Feb, 2024 at 3:49 PM