Order Questions

How do I cancel my order?
We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our ...
Mon, 3 Aug, 2020 at 9:39 PM
Will I get tracking information when my order ships?
Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to inclu...
Mon, 3 Aug, 2020 at 9:45 PM
Lost or stolen package?
Estimated Time to Resolve: 2-4 Weeks Did you get an Ultimate Direction shipment notification that included a FedEx tracking number, but your package is ...
Mon, 3 Aug, 2020 at 9:58 PM
What are my options when it comes to shipping?
Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...
Thu, 6 Aug, 2020 at 10:39 AM
Can I cancel my order once it has already shipped?
Once your item has left our warehouse we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proces...
Fri, 25 Sep, 2020 at 3:02 PM
Can you ship internationally?
No, we cannot ship internationally.  However, we have some distributors who would be happy to help you.  You can find their information here https://ultimat...
Wed, 12 Oct, 2022 at 1:57 PM
Why was my order declined?
We use third party purchase protection on our transactions and unfortunately we do not get the details of why a card was declined under this protection.  Th...
Wed, 12 Oct, 2022 at 1:57 PM
How long will it take for my order to be delivered?
For our orders we use FedEx Ground shipping, unless a faster option is purchased by the customer (see Shipping Info page at the bottom of our main webpage f...
Wed, 11 Jan, 2023 at 2:52 PM