Ultimate Direction - Information Request Portal

We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our ...

Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to inclu...

Estimated Time to Resolve: 2-4 Weeks Did you get an Ultimate Direction shipment notification that included a FedEx tracking number, but your package is ...

Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...

Once your item has left our warehouse we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proces...

No, we cannot ship internationally.  However, we have some distributors who would be happy to help you.  You can find their information here https://ultimat...

We use third party purchase protection on our transactions and unfortunately we do not get the details of why a card was declined under this protection.  Th...

For our orders we use FedEx Ground shipping, unless a faster option is purchased by the customer (see Shipping Info page at the bottom of our main webpage f...