Ultimate Direction - Information Request Portal

We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our cu...

Did you place an order and realize that you input the wrong address or zip code?  If a customer places an order and realizes that there was an error, the be...

Once your item has left our warehouse, we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proce...

Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...

The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shipp...

Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to includ...

Estimated Time to Resolve: 2-4 Weeks   Did you get an Ultimate Direction shipment notification that included a FedEx tracking number, but your package is ...

There's a lot going on in a major distribution center- items going this way and that, some travelling priority, others ground, some going to Texas, othe...

No, we cannot ship internationally.  However, we have some distributors who would be happy to help you.  You can find their information here https://ultimat...

We use third-party purchase protection on our transactions and unfortunately, we do not get the details of why a card was declined under this protection.  T...