Did you place an order and realize that you input the wrong address or zip code? If a customer places an order and realizes that there was an error, the best way to contact Ultimate Direction customer service is by chat, Monday through Friday from 8:00 AM MT to 4:00 PM MT. Chat is found in the lower right corner of the website, or a ticket can be submitted here. If an order is in fulfillment, it is likely that we can change an address or zip code. If the order has shipped, customer service is unable to make changes to the order.
Once an order is placed, we cannot change delivery methods, i.e., ground to overnight shipping. If a customer would like to change shipping method, the order will need to be canceled (if it has not yet shipped) and customer can place a new order.