When you purchase an Ultimate Direction product, we want you to be confident in your choice and know that we've got your back and stand by our products.

 

What does your warranty include?

Ultimate Direction branded products are warranted against manufacturing defects in materials and workmanship for one year. This warranty protects only the original owner, only if no modifications were made to the product, and only if purchased from an authorized Ultimate Direction dealer in the United States or Canada. 

 

What if I am an international customer?

Customers from other countries should contact the distributor in their country. Please save your purchase receipt to confirm.

 

What sort of defects are covered under your warranty?

If an Ultimate Direction branded product fails due to a manufacturing defect we will repair or replace, at our discretion, the product without charge.  If your Reservoir or Body Bottle was produced by Hydrapak, which offers a Guarantee from manufacturing defects in materials and workmanship for the lifetime of their product; they will repair or replace at their discretion any manufacturing defect in products with their brand name on it free of charge. Hydrapak Warranty Details 

If your reservoir or Body Bottle was produced by Ultimate Direction as printed on it, please submit your claim here.


What is not covered under warranty?

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product.



Okay, I think my item qualifies for a warranty claim, what do I need in order to process a warranty?

While every warranty claim is unique, we do require a few core bits of information in order to process any warranty claim. Please be sure to have the following prepared when you go to start the warranty process:

  • Proof of purchase/original sales receipt (we require proof of purchase from an authorized seller to qualify for warranty service, unless otherwise prohibited by law)
  • Photos of the damages 

 

You can fill out a warranty form here: Warranty & Repair Form

 

Other legal bits: 

This warranty gives you specific legal rights; you may have other rights, which vary from state to state.

Canadian customers use the same process except Ultimate Direction will not credit previously paid customs and duties.

We reserve the right to change the terms and conditions of the above warranty at any time without prior notice.